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You can speak with the customer support team at or through the homepage contact form. An additional source of delay might be that you’re attempting to cash out a considerable amount of money. That said, they lack the means to see the documents in real life, so this is nothing more than their approach of verifying you. Any added hold-ups might be caused by your casino site operator, banking company, or someone in-between. This is because current internet payment systems support ‘fraction of a second’ money transfers.
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User reviews
The unresolved status may negatively have impacted the casino’s rating, potentially encouraging future compliance. As the casino operated without a valid license and did not engage with dispute resolution, the complaint was closed as unresolved. Consequently, the complaint was marked as “unresolved,” with the potential for reopening if the casino decided to respond in the future. The Complaints Team had reached out to the casino for clarification but received no response, as the casino operated without a valid license and did not adhere to any ADR service. Despite multiple attempts to contact the casino and provide the necessary information, the issue remained unresolved after a month. After expressing his concerns about addiction and requesting self-exclusion, he indicated frustration over the slow response from the casino.
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- After the recommended time frame had passed, we requested an update but received no response.
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Tried their rainbow riches cash cluster slot after depositing with bitcoin cash but the support wasn’t there when i needed help late at night. Another time I almost hit a royal flush using one of their strategy guides! Still, I can’t help but feel frustrated when I want to play during my commute.
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The atmosphere here actually gives me land-based casino vibes. The straightforward bonus conditions made up for some shortcomings. When depositing with Bitcoin Cash, the process was surprisingly quick and hassle-free.
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Their customer support helped me understand the verification process better over time. The Baywatch slot became my go-to game during the first week of exploring. Getting into the bonus structure was like trying to solve a complex puzzle blindfolded. Started playing here with sky-high expectations last month. There’s this annoying lack of information about bonus terms. Forbidden throne is one of the few decent slots available.
Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. Based on the revenues, we consider it to be one of the smaller online casinos on the market. Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.
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