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The player from the Netherlands had been waiting for months for a refund from the casino, which had repeatedly assured her that the funds would be returned. The player from the Netherlands faced an issue with the casino’s website that did not disclose a maximum payout limit. The Complaints Team confirmed that cooperation and patience had been key in addressing the player’s concerns regarding the withdrawal delay. The issue was resolved after the player marked the complaint as resolved, indicating that the withdrawal had been processed successfully. The player from Greece had requested a withdrawal prior to submitting this complaint.
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A selection of games from multiple game providers have been checked and NO fake games have been found. Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Hence, we look at such limitations every time we review a casino.
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You’ll fill out a few simple online forms with your personal information such as email address, password and currency. We recommend thoroughly reviewing all information regarding accepted currencies and payment methods before joining any casino. Given the current popularity of cryptocurrencies, it would be surprising to find an online casino that hasn’t joined this trend. It does not matter whether you win or lose in the games, it is important to be present.
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The issue was resolved when the casino confirmed that her withdrawal had been successfully processed after several messages. The Complaints Team had concluded that they could not assist with her refund request, as the funds had seemingly been played down, and the casino’s decision to issue a refund was at its discretion. The player acknowledged the need to check the rules more thoroughly, and the complaint was marked as resolved. The player from Germany submitted multiple self-exclusion requests to Luckygem, all of which were ignored.
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Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. We perform checks on reviews See how their reviews and ratings are sourced, scored, and moderated. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. To protect platform integrity, every review on our platform—verified or not—is screened luckygem casino login by our 24/7 automated software.
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